Michael S.

Waste Management will no longer pick up my trash because of a "change in their policy". I am disabled. When I called last week, the supervisor told me they would try to again accommodate my needs, and she said would personally call me back when she found out if it was possible. After waiting 7 days, I called back and was told that there was nothing they could do, and I should have discontinued my service when I first called in, and that I was also responsible for the this week's pickup they never made.
They also refuse to refund over two months of what I paid for pickups, saying "Our policy is we do not make refunds".
I would rate their service as average, but if you ever have any problems, you will be crap out of luck, unless you don't mind being lied to, and being screwed out of your money.