I would suggest that you first call the *******513 vanilla phone number and see how long it takes for someone to answer! My average wait time was 25 minutes. Twice now I was given these cards as a gift and when I went to use them the Balance was less than 1/2 of face value. I spent hours on phone (mostly on hold) to be given instructions to make a claim for the stolen funds. Then after they investigated the problem no help could be given because of 90 day time limit. These cards have an expiration date of many years but have to be used within 90 days or they are no good? My recommendation is Do Not Purchase!