I bought a dress that was beautiful but was cut way too long, and couldn't be shortened - the pattern would have been ruined.
I wrote a review giving it a one star.
Then I received the best, most excellent Customer Service - EVER!
Twinkledeal contacted me, offered a full refund, didn't want the dress back but asked that I donate it, and gave me extra points for my next purchase.
All that was done quickly, politely, with the careful attention of a nice woman.
Seriously - this was the best experience, even without the dress. They have my trust!
I will definitely try them again!
Dear Michal,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team