Michele M.

To start with the scant good news, an Instacart manager called me after I called the grocer to complain. However, none of the issues are fixable without a complete overhaul of the model. First, rudest customer "happiness team" ever. Getting a supervisor required enduring epic rudeness. Second, I too paid $8. For my "free" delivery as the tip is added without choice ( you must cancel the tip before you checkout!). Third, no delivery pricing is available until you have filled your cart - so after 15 minutes of site navigation I found out it took $20 to have $55 of groceries delivered. Fourth, there is no checking with the customer prior to substitutions, and some of the swaps doubled the price! Texts and even calls to the shopper from the Happiness Team got no response. Fifth, unlike Shipt, the food is not bought at a local location, somitems I knew were available nearby were out of stock where the shopper was working. Sixth and best of all, when the Happiness Team assured me that all would be fixed by the shopper on delivery, no fixing took place because the shopper did not speak English - not her fault but how can the system work like this? I was offer FIVE dollars off my next order - did not even cover the next delivery. There won't be a next time!