Michele R.

I ordered a sliding shower bar and hand held shower set on a Sunday. Realizing within 10 minutes from placing the order that it wasn't the part I needed, I called back immediately to cancel order.
I was told "we can't process cancellations on the weekend but call on Monday morning and they will help you." Sounded fishy to me, but I called early Monday morning, spoke to "Trina" in customer service. After explaining situation, she put me on hold for 5 minutes to "check to see if the order was already processed". She came back and said it was "on the dock" and I couldn't cancel it.

I told her I'd refuse it when it came, that this was ridiculous, since I called within 10 minutes of placing the order! She said (rudely) to be prepared to pay a 30% restocking fee if I refused the order.

So it was not actually shipped until 2 days later (according to tracking received). I had to call UPS while item was in transit, and tell them NOT to deliver this item--to just RETURN TO SENDER, which they did, and was signed for by back at efaucets. You'd think a refund would be forthcoming at that point, but NO... I had to dispute with credit card company, who contacted efaucets and was assured I'd get a full refund--they STILL tried to charge a 15% restocking fee and 30% "refusal fee" even though I intercepted the item while in transit, and never received it!

What a waste of hours of time on the phone with these people. NEVER EVER BUY FROM THEM--and read the fine print. And don't even TRY to cancel your order! Apparently they are in the business of making money from restocking and refusal fees, not from selling product. Don't always let the low prices fool you--if they seem too good to be true, they probably are.