Michelle A.

Klarna...when it's good, it's good...until it's not. In my particular situation BNPL is a great option for me. I like to break up payments instead of paying at one time. I had used Klarna for so long, I don't know exactly the amount of years, but it's been at least 5 years or so. I make it a point to pay on time, even when I have trouble with other bills, I make sure they are paid. One time, I had financial issues due to some health issues. I paid them off and was given the opportunity to use them again. Currently, as of a few days to a week ago, I had about $818 purchasing power. That's lower than the actual amount because I had two purchases. Well, the other day, I just happened to go on the app and look around because I was deciding whether to use them to get some items for my dog on Amazon and it said that my purchase power was unavailable. I tried to call someone because I have no outstanding debts with Klarna, but all you get is a bot. The bot said that I had no outstanding debts with Klarna. So later on, my daughter reached out to me and said she can't use Klarna. According to her, it is tied in with a Verizon cell phone bill. I had gotten her a phone with Verizon about three or four years ago. Recently, she decided to add a watch, but for whatever reason, she was not getting control of her bill, so I switched her to another carrier so that she could have a lower bill. The new carrier was supposed to pay off the other carrier. So I get a $400 bill in the mail. I'm confused about the bill because I'm thinking the new carrier took care of that. My daughter said she looked into it and owes about $200 for the last bill and about $200 for the watch. So, this is the reason that Klarna won't let me or her use them? A bill that has absolutely nothing to do with Klarna? I am very angry because I pay my Klarna payments and because I let my daughter get a phone in my name years ago, which she had been paying the whole time she had the phone, up until some months, I don't know much because she paid the bill, I can't use Klarna? I hate companies that despite you having a good paying history with them, they take it upon themselves to penalize you for some other company/bill. So just out of nowhere, my $800+ purchasing power is gone. I gave them a one star for this reason. Be aware, this company can give you a high purchasing power and take it away in no time, whenever they feel like it. I've overall had a good experience with this company, up until now, but other people I know have not been able to get higher purchasing power amounts...but I now, I don't know about Klarna. I used to think they were better than AfterPay and Zip, but I don't know about any of them anymore at this point.

I have heard about this company but was hesitate to look into it until I saw one of my FB friends who placed an order and received it. I have not yet received my order, it's been about 10 days today. So between them and LaserShip, the time that you get your order is SLOW.

I downloaded the app, went to the store and purchases numerous items for cash back. I have several lengthy receipts that I submitted. The day that I submitted the receipts, I scanned the items and they lit up as eligible items. The next day, I get emails from them that they can't process the receipt because they need to see the store, date, item, price, etc. So I rescan the receipt and go to rescan the item, now it says this item is not an eligible item. The particular item is listed in the email that they sent me, and it clearly says on the receipt Pizza Rolls, but now all of a sudden this item doesn't match. I've gotten three emails from them so far. If they continue to "not be able to process" my other items, I'm not going to use this app anymore. The camera is off when you take the picture. It says put it up against a dark background. My desktop is literally black. I also tried a black item of clothing, still cannot take the picture automatically. So I do it manually and somehow certain items they are unable to see on the receipt. This is too much for me. I went grocery shopping, so I bought a lot of items at one time. Funny how my Fetch app can read the same receipts, but this app cannot. Smh.

From my first experience, I really try to avoid ordering from the website, but the store near us doesn't have a good selection. I've seen pretty much the same clothes, specifically, sleepers since several months ago. My daughter had a baby in October, and every time we go in there... the same sleepers. So I ordered this dress and tight set. The order was placed, according to them, on 11/22/19. On 11/26/19, there is no update. I order frequently online, and so far, this place takes the longest. My daughter likes this place, but I don't know why. I think the clothes are overly priced and the coupons are only good if you're buying the high priced clothing. It can't be used on blockbusters. It shouldn't matter. When you go in a grocery store, they don't say you can't use a coupon on sale items. I miss Babies R Us. It is so hard these days to find a variety of baby clothing in a STORE.