As per the review above, I too am having major problems with Fit4Home. Their Customer Service is shocking and practically non-existent. As things currently stand they have had my faulty treadmill back in their possession for over 6 weeks and they also still have my money, over £400. The whole situation has been going on since early December, so 3.5 months now. They are blatantly trying to rip me off. DO NOT USE THIS COMPANY, they cannot be trusted.