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Update: All of the items that I ordered were eventually shipped to me. It just took a total of 3 weeks to get everything
I ordered 3 items on 8/20/17. On 8/31 I received only 1 of the items but my order says it is completed. I've emailed the company everyday since then but no one will respond. I can't locate a phone number to speak to anyone about this. How do I get this problem resolved and get my order?
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Hi Michelle,
We apologize that you have not received a response to your emails. As stated on our website, customers can email support@diademboutique.com which is an automated email that directs our customers to a FAQ page which answers about 95% of the inquiries we receive. The email notates that an additional email (help@diademboutique.com) is located at the bottom of the FAQ page for escalated customer support issues like this.
Also, we are sorry that you are missing an item from your order and we would like to solve this issue with your order as soon as possible. Please email us at help@diademboutique.com and our customer support team would be happy to send you the missing item. We look forward to hearing from you!