Michelle B.

I spent well over $2,000 for a new wardrobe and a matter of two to three months. At the time they were offering 5% off each order once you hit a certain status. Recently they changed their rewards program. I am at what they call legend status. The problem is that they have no points history for me therefore I have no rewards available to me. I've tried several times to email their customer service and I get the most ignorant emails back from them. Recently all emails check at least 5 days to get a response! One says it should be there, the next email says I see someone else has already helped you with this. I can't imagine how a business like this can survive. I read recently that they were going to be closing at least 40 stores this year and it's no surprise to me. Though the quality of the merchandise is reasonably good, the quality of service they provide the customer after the sale is atrocious.