I ordered a few tank tops, a dress, a skirt, and a few accessories from Cider and shipping took a couple weeks. When I finally received the items, several of the straps were uneven and sewed wrong making the fabric bigger in the wrong areas. Sizing was also off. I ordered my size based on their guidelines and received items that were not even close.
I only had a week window to return my items and after that I only have the option to pay to ship my $150 order back for a refund or get a 30% credit. I will never be shopping at cider again. What a scam.
Hi Michelle! Order might’ve had a pre-order item which is why it was not shipped asap and took weeks to be delivered :(
We have a 14-day return period for orders once it is delivered. If you were not able to send a return request on time, you may still send the items back to us for a cash refund, or 30% store credit and keep the items.
For items with quality issues, you may reach out to us via IG/FB at@shopcider/@cidergang or email us at: customer-feedback@shopcider.com with your order details if you need further assistance