Michelle F.

Horrible company. I've been getting charged monthly but they are no longer sending me invoices, and it is very difficult to get in contact with the company. I've tried to handle this but my password wasn't working and they did not send me the reset though they said they did (I checked the spam and such), so I contacted the company. They sent an email to reset, and it is ridiculous. Reseting your password requires a drivers license with an address that matches a utility bill you also have to submit, which is very difficult because the DMV doesn't issue new IDs when you change your address, they only do when your license expires. You ALSO need a notarized statement, all three are required just to get access. Their customer service is terrible, you can't find an email to contact them anywhere. Everything takes you to a sign in page or a "brilliant" help page that tells you to sign in to contact customer service. The phone number is endless automated options, and the chat says there's nobody available. I'm usually a patient person but they have been charging me for a service I don't use and it is very difficult to contact them.