Michelle H.

This is my first ever bad review given and I am 35 years old. I ordered two sets of contacts that were very expensive. Once received I noticed they do not look as shown on the site. One pair had the pupil opening/area in the center of the contact so small it blurred and blackened my vision to where I could not see through them! Completely unusable! (For context the other pair had an appropriately sized pupil area that I could see "okay" out of) When contacting customer service they emailed me back once a day for a few days asking for a photo of lenses, telling me to make sure they are clean and hygienic (duh), and making it sound as if they would help. Finally, they emailed me back saying there was a spec in my lens case and that is what the problem was, and that they will not do anything to help. The size of the contact pupil opening was the issue (how it was made) and not the cleanliness of my application. I am very very clean when putting things into my eyes! So, now I have expensive contacts that are unusable and the company could care less.