Michelle I.

Thank you for providing this valuable feedback. Upon review of your order, we see that your items shipped out of our warehouse within three hours of placing your order, so you are correct, you absolutely should have had this parcel delivered the very next day. Unfortunately, once the package is in the possession of the carrier, (in this case FedEx was delivering your order), it is out of our control, but you should have received it by the end of the day on Thursday since it did ship out via our Next Day Shipping method on the very same day that you placed your order. We sincerely apologize for the belated delivery of your items and any inconvenience this may have caused. Also, when you called in to address this issue, it was on a Saturday night after our Customer Service Department was closed for the weekend, so you reached our overflow support team. Unfortunately, they do not have the ability to issue refunds for shipping delays, but they certainly should have escalated this so that we could have promptly handled your inquiry and we would have been happy to promptly issue a refund for this shipping cost. For future reference, we do also offer a feedback form on our site in order to provide a convenient method of communicating with us so we can ensure complete satisfaction with your shopping experience. We sadly do not receive automatic notifications of feedback posted on this site, so although this occurred a few weeks ago, we just saw your message and have issued the refund for the cost of the shipping. We truly hope this accommodation will demonstrate how much we value you as a customer, and we do hope that you will return to shop with us again in the near future.