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I ordered a hoodie through Artist Shops for one of my customers and it's not going to make it in time for Christmas. I ordered it 10 days before the shipping cut off date and its going to take 12 days to ship when it should have taken 2 to 5. That makes this order 18 days late. That is unacceptable. I am a new business that is trying to build a customer base. When they don't follow through with deadlines it affects my integrity as a business owner. Not only have they lied to me, they make me lie to my customers. They have also put my own lively hood at stake because I rely on income to be generated from this product. I lost money on this transaction. I reached out to customer service and it took them two days to get back to me. Then they said it was coming by Dec 28th! I responded to them very upset that this product will not arrive on time and they never responded back or apologized for it being late. Threadless should be ashamed offering this faulty product to business customers. Do better.
Tip for consumers:
If you own a business don't use their artist shops. You can't trust their deadlines.
Products used:
Hoodie
Michelle M.'s review of Threadless earned 2 Very Helpful votes
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Hello Michelle,
Thank you for taking the time to share your experience! Because all of our products are made for you when you order, they do have a processing time in addition to shipping. Due to high demand over the holidays, our processing time is currently 3-8 business days, which we mention at checkout and in the confirmation email when you place your order. Shipping times depend on the method selected at checkout and demand on the postal network. We apologize for the inconvenience this has caused.
We see you've been working with Amanda from our Shop Support Team on a resolution. We'll be reaching out again shortly. Keep an eye out for an email reply!