Michelle R.

I purchased a computer for just under $900 in late December. I received the computer in January. From the get-go the computer kept shorting out. I thought the power cord was loose. When I confirmed that wasn't the case, I contacted the company and told them of the problem. They said it was a software issue and were not responsible. I got the run around and although I kept trying to get answers from them from day one, they wouldn't take back the computer back because the 30 days expired despite the computer starting a fire. I sent it to a technician and this was the report:
The CPU Extension cable had melted until the point where the cable was broken and no longer connecting. This caused the shorting out of the system and the constant restarts. All of the computer crashes eventually damaged windows enough to the point where it not longer functions and will need to be reinstalled. We tried to connect the CPU power cable without the extension cable but the PSU cable was not long enough, it looks like it was pulled from a different system with a short cable run. Once we were able to test with a different power supply the video card would stop functioning and this is most likely due to the shorting out of the system which seems to have permanently damaged the video card. The hard drive was an 9 years old and hard drives generally have a shelf life of 3-5 years. The CPU in the computer was an i7 but was a second generation which is many years old.