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Dresses did not match size measurements on website. After trying to negotiate several times with me a refund of less than half of what I paid, I was promised a full refund, including return postage costs. I returned items and provided a receipt as requested by SHEIN. 8 weeks and over 30 emails later i am still waiting for money to be refunded. Dealing with a different person each email which is frustrating.
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Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!