I had the same problem as the previous reviewer. I placed an order at the beginning of October and a month later haven't received it, though they immediately charged my card for it. I've tried contacting them on a daily basis via their "Contact us" link, tried setting up a basic site account to see if I could access them through that, tried emailing them via the original "order placed" email I received upon placing my order at the beginning of October. Nothing. Don't order from these people. You'll get screwed.