A co-worker and myself communicated with a James Medin via email. We ordered place settings for our companies holiday party and almost every one came broken. However we were not aware of this until the day of the party as we did not open the boxes until that that day. J. Medin was rude in quoting the company policy which we were not aware of and made no type of reconcilation for all the broken items. This is not a company to deal with.