I purchased the contega linen iPad Pro case. It's very beautiful, but poorly constructed. The elastic band was the first part to go. When I inquired about this to the company - via email - I was told to send it to them - where they would repair it for x-amount of dollars. The cost was not justified considering that it was glued to the linen fabric. So, I let it go. It would cost more to send it than to repair it, I rationalized. Fast forward several months later - the birch wood frame started splintering and breaking off. All in all, very cute if you don't mind paying a lot of money for a product that will not last.
Hi Michelle! We're so sorry about the miscommunication, thank you so much for reaching out. We'd be happy to stand by our warranty and repair your Contega Linen, for free! Just a heads up, we aren't able to cover shipping into us, but we will repair and ship your case back on our dime. Please reach out to our CS team to get that process started.