I would give 0 star if I could. My new ring doorbell was installed, hardwired, on 5/31/18.
This is a replacement for another defective doorbell I originally purchased at Costco.
On 6/17/18 I received a notification email from Ring that my doorbell battery level was poor. How could a hardwired battery level drop 80% in less than 3 weeks? Called customer service with so resolution. Charged the battery twice since then, reversed wiring, cleaned contact, turned off live view and all motion zones. 25 days later the battery is completely discharged and no longer connects to wi-fi. Tried to call customer support and they don't even answer. Just a recording to leave email address and phone number and they will call back in 24 hours! Outrageous! I want my $30.00 subscription fee back. All I have is a dumb doorbell that looks like a video doorbell. Time to call Leo Laporte radio show Tech Guy who promotes Ring product.
Hi Michiko,
My apologies for any frustration. The battery in your device may deplete faster if your Ring is capturing a large number of motion events every day however, we would be happy to investigate this further for you. Would you kindly email me at Bilan.jenkins@ring.com? I look forward to ensuring that your Ring device works consistently to your expectations.
Best,
Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com