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mighty o.

Contributor Level

Total Points
81

1 Review by mighty

  • Affordable Papers

5/1/16

I have never write a review in my life. But this would be my first time writing review about bad experience service. I would like to warn the general public to stay away from this company. Here is example of communication between us. Pls read from the bottom to the top.

Dear xxxx,
We see that you have initially checked preview version of the paper and approved the order. Within 7 days after you approve the order you had free revision possibilities. Now when 7 days passed you still can request revision. However, this time charge will be required.

Please let us know how can we assist you?
Best regards,
Milton
Support team

On Tue, Apr 26,2016 at 11:21 PM, <*******@yahoo.com> wrote:
I don't think you people are serious about customer complained. How many chance of failure would I give?. I've complained many time and same thing continue to persist. Not mentioning 1 mistake, I have more than 3 fails papers. I only give you the present 3 mistake. The Complaint Order ID: ******* is what i need they need to work on. You are asking me to continue paying for failure and give a chance again. Is your business try and error on me as a customer?. You guys need to get things straight.
--------------------------------------------
On Tue, 4/26/16, AffordablePapers.com Support Team <*******@affordablepapers.com> wrote:

Subject: Re: Complaint Order ID: *******, Order ID: *******, Order ID: *******
To: "" <*******@yahoo.com>
Date: Tuesday, April 26,2016, 10:11 AM

Dear xxxx,

Thank you for your
Prompt reply.
I understand your
Frustration and I am sorry to hear about your
Disappointment.
However, we ask you to
Provide us with another chance and we will make sure to
Assign different expert to revise this paper for you.

Your cooperation is
Highly appreciated.
Mia

On Tue, Apr 26,2016 at
4:30 PM, <*******@yahoo.com>
Wrote:
I should request for more failure and damage?. The present ones are
Classified as failed essay with no correction to it. You as
A person would you invest in something with negative
Result?. I ask to make solution to the 3rd essay only which
Order ID: *******.

On Tue, 4/26/16, AffordablePapers.com Support Team <*******@affordablepapers.com>
Wrote:
Subject: Re: Complaint Order ID: *******, Order ID:
*******, Order ID: *******

To: "<*******@yahoo.com>

Date: Tuesday, April 26,2016, 9:06 AM

Dear Customer,

We are grateful for your trust and appreciate you as a loyal customer. Also, we ask you to accept our apologies for any inconveniences caused. We will be more than happy to assist you with a revision for
These papers. You are welcome to request itfrom your Personal Order Page, section Files. Your understanding is highly appreciated.

Mia
The Support Team

On Tue, Apr 26,2016 at

3:38 PM *******@yahoo.com>

Wrote:

Just to let you know how terrible the essay have been written. I complain how bad the service to the essay, instead findind a solution to this problem, you are here saying paying
Another fee for revision.

On Mon, 4/25/16, AffordablePapers.com Support Team <*******@affordablepapers.com>

Wrote:

Subject: Re: Complaint Order ID: *******
To: "" <*******@yahoo.com>
Date: Monday, April 25,2016, 11:49 PM

Dear xxxx,
Please note, once you place the order with us you agree to follow all our Policies, Terms and Conditions. We are sorry that the paper did not meet you expectation but the deadline for revision
Has already passed. You had 7 days to request revision but you did not do it. Please, check our Revision Police as you may find all this information in it and again, you agreed to follow this Policy while placing the order. Now we can offer you major/minor paid revision. The price for this revision will be significantly less that the original price for the order. Please, let us know if any questions arise.

Kind regards,

Hannah

On Tue, Apr 26,2016 at

6:25 AM, <*******@yahoo.com>

Wrote:
I think you understand English?. I am talking about how bad the service work, you're here telling me revision of extra fee. Does that make any sense to what i complain?. Perhaps this is not the first time to complain the bad service this company have been doing to my work lately. Instead of finding good solution to the problem, you're here responding unprofessional to customer. Would you mind transfer this message to your big boss or i will call myself to escalate this issue.

On Mon, 4/25/16, AffordablePapers.com Support Team
<*******@affordablepapers.com>
Wrote:
Subject: Re: Complaint Order ID: *******
To: "" <*******@yahoo.com>
Date: Monday, April 25,2016, 11:10 PM
Dear xxxx,

This is to inform you that according to our Revision Policy you have 7 days to request a free revision once you approve the paper. As for now the deadline for free revision has already passed. We can revise your paper for an extra fee. You can request a revision through the files section of your order page, Please, let us know if any questions arise.

Kind regards,
Hannah

On Tue, Apr 26,2016 at

5:13 AM, <*******@yahoo.com>

On Mon, 4/25/16, AffordablePapers.com Support Team

<*******@affordablepapers.com>
Wrote:
Subject: Re: Complaint
To: "" <*******@yahoo.com>
Date: Monday, April 25,2016, 9:59 PM
Dear xxxx,
Please clarify the number of your order.

Thank you in advance.
Regards,
Kellie

On Tue, Apr 26,2016 at
2:09 AM, <*******@yahoo.com>
Wrote:
Good Day,
Couple of month now. I've complained my essay have not been good. But I think written
Failure continue to write this essay up for me. I want you to check all mistakes mention in this essay, after i called on revision to it. Yet, it make it worse than expectation. I paid you folks in full and i expect something good to come out from it. My rating to your staffs is nothing but 10 star. They need to work on this to keep the business between us open. Thanks.

Also, another thing one of the staff did is to approved my order without my consent when i ask for revision to it. The staff aprroved the order without making correction to it. Once again i would like to say stay away from this company, and look for better company to do business with.

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John C. – Affordable Papers Rep

Dear Mighty O.,

Thank you for sharing your experience with us.

First of all, please, accept my apology for this situation. It is obvious that our support team misunderstood your complaint and projected issue onto a particular order. I am sure they wanted nothing but to help you.

Secondly, we hear you. It is important for our growth to listen to a constructive feedback. Our writer's department is already checking the performance of the writers you've been working with for the last 6 months.

We do not wish to lose you as a client, and I would like to offer you to work with a specific writer. I believe you have worked with some good writers in the past, right? You can request one of them for your future tasks (via our "requested writer" option). This should escalate quality and consistency of your orders.

Finally, we encourage you to provide your feedback. Beside office staff, we are working with freelancers all over the world. Feedback like yours helps us to identify our weak spots and correct them in the soonest possible time.

Best regards,
Cody Johnson
Customer Experience Manager

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