Mika S.

STOLE OUR MONEY

We purchased the travel insurance for a full refund and when we needed to cancel our trip we were fully aware we would lose the $175 in travel insurance, but they don't take that payment out until you pay for the cruise in full. THIS WAS NOT CLEAR DURING THE TIME OF PURCHASE.

So, I have to pay them over $6000 to get my deposit back minus the $175. Why would I pay them another 6 GRAND when I can't even get $400 back?

When we booked the trip we did not receive ANY receipt of purchase with information regarding our cruise. We got one email telling us to create an online account. So we did that, and then there is ZERO documents to see the itemized receipt of what we have paid, where the money went, and what is the final balance.

They don't show you that until you give them a credit card number...

I will NEVER book a cruise with them again. This was nothing but smoke and mirrors, and every single time you turn around you have to pay for something else, and never get confirmation of your purchases.

We purchased the travel insurance for a full refund and when we needed to cancel our trip we were fully aware we would lose the $175 in travel insurance, but they don't take that payment out until you pay for the cruise in full. THIS WAS NOT CLEAR DURING THE TIME OF PURCHASE. So, I have to pay them over $6000 to get my deposit back minus the $175.

Why would I pay them another 6 GRAND when I can't even get $400 back?

When we booked the trip we did not receive ANY receipt of purchase with information regarding our cruise. We got one email telling us to create an online account. So we did that, and then there is ZERO documents to see the itemized receipt of what we have paid, where the money went, and what is the final balance.

They don't show you that until you give them a credit card number...

I will NEVER book a cruise with them again. This was nothing but smoke and mirrors, and every single time you turn around you have to pay for something else, and never get confirmation of your purchases.

User's recommendation: DONT give them a dime unless you can afford to lose it.