Mikeala S.

I noticed that my bathtub had a hair on the wall and a used soap still there. This makes me feel like they don't clean thoroughly. In the morning housekeeping entered with without knocking, and when I asked for an hour extension the front desk informed me they would only give me 30 min. I checked out before 11. I am surprised that this establishment is so willing to alienate a customer over 30 min. This town has many choices, in the future I will seek accommodations with an establishment that shows they value me as a customer by giving quality customer service.

Their website is second rate. It automatically set to flexible dates without you asking and does not tell you if it changed to a new date. 12/26/16 Their customer service has very thick accents that are difficult to understand and they are snide and rude. They also hung up on me twice in a row. They did not listen to the issue all the way through, instead transferred me mid sentence. Because the website had changed my dates without notifying me I canceled with the 24 hours permitted. I only received a partial refund, they failed to refund the taxes. When I called back on 1/19/17 and spoke to Ruben I asked 4-5 times to speak with a manager and he refused my request. This poor customer service is unacceptable! Never again!