Went to Florida DMV in May. Very busy but in and out in 15 minutes. I'm at NY DMV now. George Urban Blvd. Location. Must see customer service before being assigned to 1 of 15 windows. 5 windows have people. All five are waiting for 23 people to make it through customer service. There is only one person at customer service. There is no one through yet. Two of the more knowledgeable workers (waiting for people to get through customer service) look at each other then back at us and decide to take action. They grab their smokes and head outside.