Ordered pump July 13th, shipping label created July 14th. USPS says awaiting item. July 16th USPS still waiting so I started looking at reviews and realized everyone else having the same issues. July 20th still waiting so I called every # I could find. When you call you will hear 2 msgs, the first says leave "brief" msg followed by a 2nd one that hangs up on you. The website has lots of options but all of them send you back to the same page. July 22nd ordered from another online store. July 26 USPS still waiting for my item and just received my pump from the other online company. Now I have to contact my bank to reverse the charges with these guys. Their site lists 4.6 stars but independent sites list them below 2. 1. 6 is pretty bad. Probably get a better rating for returning money to angry customers, thanks for the headache and wasting my time