I've made several purchases over the last few years with expected results. My last purchase included a defective knife. I made several phone calls with no return calls, sent several emails with no response, and an expensive knife with defects. After giving up I decided to attempt to repair the knife. I was able to get it to function like it should, but that wasn't my job. I have taken keepshooting off my list of companies to deal with. There are a lot of other companies that handle the same merchandise so keepshooting can kiss my rear end and do without my business.