Mike M.’s Reviews of NewspaperArchive & more

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8/25/21

Company operates on a bait and switch process. The main page offered "free for 7days" but when you get into subscription plans they hide that only two of the three plans are free for 7 days. When you select the cheapest plan, they charge you 24 hours later. Emeline in customer service made it clear they stand behind the scam and refused to refund.

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Brad C. – NewspaperArchive Rep Over a year old

Hello Mike,

We're sorry to hear you had a negative experience with our services! To address your grievances, I would mention that we try be as straightforward as possible with how we advertise our subscription plans, especially in regards to our 7 Day Free Trial offers. We specifically clarify that we do not offer a 7 Day Free Trial on our Monthly subscription plan, and we also clarify throughout the billing process and on the confirmation page that you will be immediately charged for your chosen subscription. While we do sympathize with that misunderstanding, it's likely that your account use after purchase made it ineligible for a full refund, either due to a certain number of images viewed, or images downloaded in the following days.

If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.