Mike M.

My wife bought herself a dress to wear to our daughter's wedding. The dress did not fit correctly and was much lower cut than it showed online. She contacted them within 3 days asking how to return. They REFUSE to provide this info. Their 'no-service' department is absolutely ridiculous! The latest email correspondence is below. My warning is to read the 'cancel order' on their website, NOT their return policy(it is a LIE!).
==========================================
Service Voguemoments
5:17 AM (3 hours ago)

To me
Y**************
Dear customer
We are sorry to hear that. But return, you need pay 50% lost material
Fee to manufacture, it means
You will only can got 50% money back once we got the package.we also
Show that policy on the website, you also can check it. And you also
Need pay the return postage:(if shipping lost we will take no
Responsibility for this
So suggest that you can keep this order and we will refund you 15
Dollars as discount then you can re-sale to another people or send to
Your friends as gift. Ok? Please don't contact your card company to
Dispute, cause it will cost
About 6 months can solve, And please do not contact bank. It will
Make the case more complicated and it is not a win win way to solve
The case. Hope you can understand.
Best Regards
Sara

=====================================================
We have received several emails as "coherent" as this one! So, we are out $150. Because this is not a reputable company... spread the word! My wife says she will never buy clothes online again. Mike M. In Ohio