Mike M.

Booking.com double booked my room. When I arrived at my condo there was already someone staying in the room I had a confirmation number for. When I called booking.com the first lady hung up on me and the second lady had no clue what she was doing. Booking.com found me another place but told I would have to pay for it and they would reimburse me if I sent in my receipts but I said no because I don't trust them to do that. So they found me another place they said I wouldn't have to pay extra for but it wasn't even comparable the place I was supposed to stay is a beach front 2 bedroom condo and the place they tried to put me was a micro hotel with 2 double beds that is 5 miles away from the beach. NEVER USE BOOKING.COM ITS A HORRIBLE EXPERIENCE. I WOULD NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE