Mike O.

I am not sure where to begin... the past two months trying to get our platform (K-Radio) on a timely 'real-time' rotation has been totally impossible. We have dealt with 'events' not able to be programmed back to back at selected hours. Example: going into a new day, top of the hour, can be scheduled, however, scheduling the next hour (1 am) a "warning" would appear indicating 'overlapping,' therefore, that hour event cannot be programmed. Needless to say, the prior hour would be perfectly timed. Other issues we were experiencing; going into the new hour - the previous hour, the first song, would air instead of the first song of the 'new hour.' Plus, the top-of-the-hour packaged ID would repeat once it has already aired. Thus, unbalancing the rotation's timely progression by 16 to 20 minutes depending upon the 'time length' of the unscheduled first song (domino effect). Anyway, it was a challenge to obtain the attention of Live365's support staff (requesting a telephone conversation - hasn't happened) or, anyone for that matter to address these never-ending issues. On top of all this, I informed them that I would no longer program our platform because it was a waste of time and extremely frustrating trying to achieve our goals under the given circumstances - the monthly payments were still debited. To date, our issues have not been resolved. This was never my experience with the prior Live365.