mike s.

On May 29 we canceled the Medical Alert system for my mother, at that time we mailed it to the Medical Alert using there forms. The business continued her for to bill her fore June and July. I spoke with billing department and they indicated they did not know if the equipment had been returned but they were working from home and did not have access to this day. On July 21 i contacted them again and finally the could tell the equipment had been returned but they did not received until June 19 so they would not refund June, they will not accept a phone call to stop the service. They should have been able to determine when it was mailed.