Mike S.

Like some big corporations, UPS makes getting through to a live agent an incredible nightmare of wasted time and holds. And the drivers (independent agents I think?) with this business are just as bad with not really caring about customers or basic customer service. Unfortunately, way too many of us are stuck with this corporate policy of no service (to save pennies of course). Shameful on do many levels.

What can you say about a business that loses valuable family memories, and their customer service barely lifts a finger to help track - or provide transparent information about what's going on or what happened.

ScanCafe has been a real nightmare from the start of the process to get digital images of irreplaceable family shots - including their lack of effort on tracking down slides lost while under their control. Customer service was obviously understaffed (pandemic-related?), and didn't really care that thousands of pictures could go missing under their watch. I spent weeks putting together the package of media to send in, and used their shipping service. I couldn't get information from the shipper on what happened because it was ScanCafe's paperwork /"ownership" that was used. And the company dragged their feet for so long on informing me with what was going on, the chances of recouping these items became impossible. Unfortunately, what was supposed to be an enjoyable and rewarding experience is going to turn into legal mess that I didn't need during a pandemic.