I found an item at www.heartlandamerica.com that I had been looking for a while, the price was awesome and I pulled the trigger. Within 15 minutes of submitting my order, a real person (Brian) emailed me to follow-up and make sure everything was correct, educate me on the membership plans they offer, and to see if I needed anything else - what! Real customer service from an online retailer... AMAZING! Thank you Brian and thank you Heartland America for a wonderful online shopping experience. I will be back:-)