Mike S.

Bought an e-gift card for my mom. They sent me a receipt but never actually sent the email with the gift card. Did the usual checks (spam, junk, etc) and it just never arrived. Reached out assuming it would be an easy fix. The Kay support team told me they had no ability to re-send the gift card and it was gone forever. They offered to manually give my 70 year old mom the 30 character or whatever code over the phone instead. I filed a credit card claim to get my money back. There are a million other places to get the exact same product. I don't need this.

Don't ever rent here. Rented a space 2 months ago at a reasonable price I found online that was consistent with other prices in the area. I got a letter in the mail the other day that they're DOUBLING my monthly rate. I reached out to the company for an explanation and no one would return an email or a phone call. The local store manager is completely useless and will not respond to me at all now that they know everyone is furious about the rate hikes. The only thing their useless online chat person could tell me was "uhhh it's not a 100% increase. It's only 89%."

They're sociopaths. It's just another scam.