Mike T.

Wales, United Kingdom

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Scan computers

Computer

“Missing part possibly grey product”

8/23/22

Verified purchase

I bought a laser projector and it arrived super fast as advertised which was good as I needed it for work that Monday. However it was not a UK plug so could not use and suggests not a UK product. Called Scan who promised next day delivery of UK power cable but it's now Wednesday and still no cable. Very disappointing and have had to loan a projector and I'm considering driving to by a cable at my own expense, not what you expect when buying a £1700 projector.

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Liz N. – Scan computers Rep Over a year old

Hi Mike,

Thank you for leaving us your feedback, we are sorry to learn that no UK power lead was received with your item. This has been raised internally with our purchasing team and warehouse manager to look into further.

We can see that following contact from yourself our returns team did arrange for a replacement plug to be sent out to you. Despite this we can see that a return was requested for the projector due to the likely fact the cable may not arrive in time for projects you were working on. We do understand some orders are more time critical than others, so can fully understand this decision.

Our team then received notification from yourself yesterday to advise that you would like to keep the projector should the cable arrive with you next day. Unfortunately as the return for the cable had already been arranged with the courier, we were unable to stop this.

We have however escalated your feedback to our returns manager, who will contact you directly today to discuss this further and work to get this resolved.

We do apologies again for any inconvenience or frustration that may have been caused.

Kind Regards,
Team Scan