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Purchased tickets and was unable to attend due to a family tragedy. I called prior to the concert and was informed that they would contact the venue and get back to me but and I would likely get the refund. After a week of no replies I called again and got the same line. I contacted the venue and the promoter both of which informed me they had nothing to do with the refund. I contacted this company again today and was informed that I would not get my refund after all, despite what the 2 customer service reps said
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