Milo D.

Worst online ordering experience ever. Been ordering online for many years but this is the worst. Ordered a $250 pair of womens boots as a gift for a friend. The website gave me a little trouble ordering, I had to start over a few times. I accidently ordered Black instead of Chesnut, They made it impossible to cancel the wrong order. Long story short, after "chatting" with more than one customer service reps, the second rep told me the order was cancelled and sent me a confirmation email. So I thought it was safe to place another $250 order without tying up $500 on my credit card. Next day I receive a tracking number for the cancelled order and a tracking number for the correct order. It's Xmas time! Shouldn't be messing with people. It's like some manager in the online department wants the numbers to be high without meticulous customer service. Free expedited shipping is taking from last Sunday to a promise date of next Tuesday. So I have to wait till then to return the incorrect pair and they only use USPS for customer returns. No Free UPS return label so I can drop off at the UPS Store. This guarantees I will be waiting on a line at the post office, and waiting who knows how long to get credited on my credit card from Ugg. Maybe Uggs will reach out with something to make me smile, I am not smiling now.