They are the most manipulative, shady dishonest travel agency on the internet. The 5 star review is from their employee.
Booked United airticket to Japan through them for cherry blossom in April. Now the Covid 19 pandemic make United cancelled a lot of flights which affecting me as well. Instead of following the United cancellation policy this travel agency refused to do so, they only want you to rebook the ticket with them and pay the different for their higher price ticket and you must complete the travel by the end of 2020. In one email, this agency said United approved my refund, but a week later said United is not approving refund. This explore trip website is a scam business without any integrity. Do not spend your thousands of dollars hard earned money with them.