This is the worst housing agency. They lure you into contracts with lies and take no responsibility when you complain. Expensive agency fees are of no help. Their only goal is to scam and take money from international students. There are many better options like Uniplaces (although their agency fees are high too), HousingAnywhere, Aluna.it, so never use this agency. Many others have suffered like me, and they haven't even received replies to their emails. I'm stuck in the worst house for the worst six months. I'll say it again, this place is the worst, so look elsewhere.