Miranda G.’s Reviews of Buyback Boss & more

Miranda's Profile

Review 1
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
Profile Views

46

Contributor Level

Total Points

Sell Cell Phone

“They literally stole my tablet and probably hacked me”

9/22/22

I sent my tab they offered me 130$ for. They said it was locked even though I had reset it and a bunch of back and forth so I ended up having to send my password and just for them to say it was in good condition and offer me $0 lol then asked if I wanted to have it back or donate it. I said I wanted it back and it's been over a month and I got nothing. They had made the offer knowing what tablet it was and said it was in good condition. Right after that someone managed to hack my accounts which has never happened to me before. Wonder who did that. This company is a scam. Literally. My tablets exact modle number that I looked up when getting the quote was on there. I literally followed their exact instructions.

Tip for consumers:
Do not send anything to this company

* Buyback Boss attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Value

Shipping

Returns

Quality

Comments (0)
6.0K Views

Helpful (2)

Thank you

Jack W. – Buyback Boss Rep Over a year old

Hi Miranda,

I wanted to reach out because I believe you left a couple of reviews and I followed up with them along with a separate email directly to you.

First off, I can assure you we didn't utilize any passwords or hack into any accounts. The device you sent in had a Samsung account still on the device which locked it and prevented us and any user from testing the device. The credential you sent to remove your Samsung account was used on the physical device you sent in to sell and we only used it to remove the Samsung account only. In no way would we misuse or reopen any credential provided.

Additionally, it appears the device sent in was not the model indicated in your order which is why the offer fell to $0. The device you sent in is not actually a device we purchase so we offered to recycle the item or get it sent back.

Your item was shipped and delivered back to you. If you have any questions, please let me know.

Thank you,
Brittany at Buyback Boss