Miranda H.

The dress I ordered was NOT what was advertised on their website. While the fabric itself was fine, the neckline did not lay well, the waistline was slightly crooked, and the rhinestone accent on the shoulder was VERY cheap plastic like you would expect to see on a 5-year old's toy purse. It looked terrible and was not the look I was going for with my mother of the bride dress.

I ordered a standard sized dress in hopes that it would be easier to return if something was off or if I didn't like the overall look. Their return policy is NOT clearly advertised. While it does note that a full refund is possible for damaged or mis-shipped items and it advises buyers of general return policies, it does not include a specific policy for those who are simply unhappy with the product they receive (e.g. Poor quality or unhappy with how it looks).

When I tried to return it, they offered me a 13% refund and told me I could keep the dress (that I would never wear). When I declined and again requested a refund, they offered me a 70% coupon to reorder or buy another dress. Based on the quality of the first dress, I did not want to pursue that option, so I again asked for a refund. After several email exchanges, the most refund they would offer was 30% of the total dress cost, and they told me I could keep the dress. If I refused and insisted on returning the dress for a refund, they told me they would deduct a 15% restocking fee and I would be responsible for shipping which would include customs charges since (as I learned) they are located in China.

Including the original shipping cost, the cost I would incur to ship this dress as a return would be almost as much as the dress. The cost to have it altered would be as much as, if not more than, the original cost of the dress. The customer service rep refused to acknowledge that the dress was poor quality, that the dress was not provided as advertised on their site, or that their return policies are unclear.

I should have trusted my instincts and not ordered from this site. Save your money and the headache and DO NOT ORDER FROM BRIDALILY!