Miriam S.

Good morning, after a week and a half chasing my parcel I give up. I bought a dress for a graduation ceremony and paid 15 euros for shipping because I live in France. Initially there was a problem in the communication of my address by you to the courier, after two attempts the shipment was refused and after spending hours on the phone with DHL and associated customer service agents (spending more than 35 euros in calls) I am told the only way to receive the package is if I was at home to sign for the pickup (besides even when I was at home during the pickup time I never received a call) So how does a person who works all day and lives alone? I asked you to unlock the possibility of picking up the parcel at a collection point, you said yes but nothing has changed. I called you 7 times and each time you opened a file for me urgently, it's a pity that nothing has been resolved and the response time to emails is eternal. What's more, every time you reply you invent a different problem which does not correspond to the courier. Now the status of the shipment can no longer be verified and at this point I think my parcel is missing. I no longer have the time, patience and energy to keep up with this order. Take my dress back and give me a refund for the shipping, customer service calls and compensation for not having the dress for the ceremony. I am deeply disappointed and do not recommend anyone to buy from the site especially in case of international shipping.