Miriam M.

This company are a complete scam!

I sent them an email yesterday saying that I would like to cancel my subscription and that they should accept this email as confirmation of my cancellation.

I then received an email back saying that I had to cancel on their website. I went on today and cancelled through their website. But it was too late-The trial ran out yesterday and I had to cancel yesterday on their website. Even though I stated in my email that I wanted to cancel. I received an email today saying I have been signed up for a years subscription costing £695... arrrrrggghh!

I have managed to cut this down to £175 using their early cancellation fee conditions... but this is still a ridiculous amount of money for a website that is no good anyway!

I spoke to the accounts manager twice today, she was extremely rude and even laughed when we were putting our case across- how infuriating!

I spoke to trading standards and they said there is nothing they can do... if this is the case then so be it. But if there are any suggestions on how to avoid paying the fee... I would REALLY appreciate it!