Miss Barbara g.

I contacted Merry Maids in Winchester because I recalled how helpful their company was with being charitable with the adult developmentally disabled population where I used to live in NY. The owner of the company is also a native NY'er so we had a "connection" during the phone call.

What I wanted was clearly expressed. It was my intention to have my 16-year old home undergo a deep cleaning to get it ready for sale. Intense focus should be paid to corners, cleaning the actual doors (not just the knobs), getting scuff marks off the floor, all in addition to deeply cleaning everything.
Long story short, and I don't care about timeliness, this was the gal's first day on the job. There were two lovely gals who were super nice, yet you could not tell the house had been cleaned when they left. I took numerous photos of the horror that they left behind and demanded a refund. I received an apology with another appointment for a re-do. Huge regret in accepting that offer.
The same ladies returned. They decided to use vinegar to clean every window in the home. They also deposited used, vinegar drenched, rags in garbage cans throughout the house. My house became infested with fruit flies! When I finally realized that the streaks of vinegar on the windows were attracting the fruit flies, I had to clean them to resolve the issue.
Also, toilet paper holders and towel holders still had a layer of dust on them. Corners were still filthy. They did not attempt to clean any scuff marks. They merely pushed a mop around.
They can get away with this because folks like me cannot be bothered with the hassle of taking them to Small Claims Court for reimbursement.
If I could give a rating of a zero, I would.