My mom placed an order of the tan Espadrille in November. Package was never received. Worst customer service. They did not even offer a replacement or refund. I felt so bad for my mom. Tory Burch just took her money and did not even offer a refund or discount or anything. Very disappointing on how everything turnt out. If high brand like Tory Burch does offer any replacements they should at least offer a free signature require delivery. Never buying again!