Ümit K.

Hi fellow students, just wanted to share my experience with Erasmusu/Spotahome (Erasmusu belongs to Spotahome). Maybe it will help some of you to be more cautious with these websites.

Further below I will explain the full story for the ones who are interested.

In short: I accepted an offer on the above stated website and the landlord just changed the conditions and raised the price AFTER booking. I did not accept such behaviour and the website refuses to refund the service fee although no mistakes on my side.

Long version:
I accepted an offer (price stated that all bills are included except gas) for a room and booked it. I had to pay a service fee and the first monthly rent.
Afterwards I received the contact details of the landlord who I gladly contacted to talk about how to hand over the keys.

However the landlord just changed the conditions on WhatsApp and tried to charge me extra fees for electricity, internet and water.
I notified Erasmusu about this but received no help at all. I checked the website after 2 weeks (it took that long for Erasmusu to write back) and was shocked to see that the offer was changed AFTER my talk with the website and landlord.

After contacting Erasmusu again, they said that the offer states the "correct" information. Being afraid to have such a case I made evidence pictures and screenshots of the website before it was changed.
I even saved an offline version of the website and sent all these evidences to Erasmusu. They still refused to refund the fee and just wrote me back: tenants are responsilbe to check all information before booking.

I feel very disgusted by this kind of behaviour from the landlord and also from the website. No wrongdoing on my side at any point but Erasmusu/Spotathome still treats its tenants like this.

Take care of scammers in these facebook groups but also of these kind of websites. I would have suggested you to make screenshots as evidence but not even that is enough as I experienced.

Wish you all good luck to find a reliable website/landlord.