I ordered an item on 1/4/19 and cancelled on 1/5/19. I did not hear back so I cancelled again on 1/7/19. They wrote back and explained shipping info. I wrote them again cancelling on 1/12/19 and 1/14/19. They continued responding with info about how they ship. We got the "Good news your item has shipped" on 1/24/19. I told them I would not accept. I got the item and contacted them again on 2/2/19 telling them I did not want the item and if they would send a prepaid shipping label I would return. They never replied. I contacted my CC Company and they took charges off. I recently got notified charges were back on because we received the item. So... here we go again. Do yourself a favor and stay completely away from these people. I gave them 1 star only because it was the lowest I could go.