M K.

I was sold a Spider Man: Miles Morales PS5 copy which didn't work at all because of multiple scratches on the back of the disc. I went back in to return it, and the guy told me that, because I don't have a receipt or any proof I bought it from them, they can't return it. But the best part? The guy who SOLD it to me was standing right next to him and didn't say a word.
Another time, I bought a Switch Lite and the left analog was extremely faulty, so I wanted to trade it in for a voucher or just return it. But then another worker butted in and told me I have to wait for 2-3 weeks for them to test it, and then I need to give them a chance to fix it, and only then would they "buy" the console off me; not refund me; buy it off me for a much smaller price.
Overall, product quality is extremely inconsistent and poor, staff only get involved when it benefits them and not the customer, and it's just a waste of time shopping here.
You want a console or a new game? Just buy it off eBay or Amazon. Yeah, it'll be a bit more expensive, but at least you're guaranteed a good-quality product.