M M.

My daughter bought a dress from Boohoo for her grandads funeral, when she opened it there was a hole in it, which looked like a scissor cut, firstly an item should not have been sent out like this, I had to repair it the best I could as we was limited for time as the funeral was the next day. Although what's even worse I emailed Boohoo and they requested photos of the hole which I emailed nearly 2 weeks ago, and I still haven't heard anything! Terrible service at such a distressing time anyway, and don't have the decency to reply or even bother resolving the issue. Absolutely disgusting customer service at anytime but at a time like this