Spoke with Will regarding our account and how I had only downloaded one picture and had purchased 5 photos. I was told to renew my subscription and told me that I can get 9 pictures including the ones that i did not download. I did not want to renew as I did not want to deal with the same issue just wanted to downloaded the 4 pictures that i had paid for. I asked to speak to a manger but was told here was no manager that it was a call center. Its so stupid that before when he offered me the deal he mentioned that he can talk to his manager regarding my issue only if i resubscribe. Now they do not have a manager, like do they think us customers are dumb to fall for their tricks. I would not recommend this to anyone as its a waste of your money and time. Its a SCAM!